訪日外国人向け受診付き添いサービス

We assist foreign visitors to Japan in receiving medical care smoothly. Our services include filling out medical questionnaires and providing interpretation support during hospital visits (using translation software), ensuring a comfortable medical experience.

Service Details:

• Medical Questionnaire Filling Service We assist in filling out personal and medical information forms in advance. At clinics and hospitals that do not support foreign languages, it is necessary to fill out a questionnaire with basic information such as name, address, allergies, and current symptoms at the time of reception. In many hospitals, this must be written in Japanese, and Japanese staff will assist in completing it. We support multiple languages such as English, Chinese, and Korean.
• Hospital Accompaniment Service A staff member will accompany you during hospital visits and provide real-time interpretation support. Language Support (using translation software) Multilingual support is available in languages such as English, Chinese, and Korean.

Fees:

• Medical Questionnaire Filling Assistance
  ¥10,000
  Includes support for filling out the questionnaire only. No support after submission to the reception is included.
• Accompaniment Plan for Medical Visits
  ¥30,000
  Includes questionnaire filling assistance and hospital accompaniment with translation support for up to 3 hours.
• Extension Fee
  An additional ¥5,000 will be charged for every 30 minutes exceeding 3 hours.
• Additional Fee for Accompaniment After Questionnaire Submission
  ¥25,000
• Out-of-Hours Fee
  ¥10,000 (applies to services outside business hours).
  The fees include a 10% consumption tax in accordance with Japanese law.
• For services outside of business hours, a 60-minute extension fee will be added.

Booking Methods:

• Online Reservation
  Please fill out the simple online form to book our services.
  If you do not receive a response within one hour during business hours, it means we are fully booked. If you are fine with handling the request the next day, please indicate so in the form.
• Direct Inquiry
  Contact us directly via email.
  Email: contact@shin-inc.co.jp
  Office Hours: 9:00 AM – 4:00 PM (Japan Time) Weekdays
  Please note that we may not be able to support you in cases requiring emergency treatment.

Important Reminders for Our Users To ensure a smooth experience, please be aware of the following points:

• Our main service is assisting with filling out the medical questionnaire. For translation support during medical consultations, we use translation software. While we strive to ensure clear communication, there may be times when the service does not meet your expectations. Please understand.
• In case of an emergency, please call an ambulance immediately. In Japan, ambulances are funded by taxes and are free of charge for users.

Accuracy of Medical Terminology While general translation apps are convenient for everyday conversations, they may struggle with accurately conveying medical terminology. It is essential to fully understand diagnosis and treatment details. To prevent serious medical issues due to translation misunderstandings, we recommend using professional medical interpreters or specialized medical translation software.

Limitations of Real-Time Support Real-time communication is essential during medical consultations, but delays and mistranslations may occur when using translation apps. In emergencies or complex medical situations, relying solely on apps carries higher risks. Therefore, if you require fast and accurate communication, it is ideal to use a professional medical interpreter.

Building Trust Relying only on translation apps can lead to lower-quality communication, making it harder to build trust with the doctor. Direct interpretation or support from bilingual staff can ensure a more comfortable medical experience. We recommend arranging for bilingual staff or professional interpreters whenever possible to ensure that foreign visitors can receive medical care with peace of mind.

We strive to create an environment that ensures a safe and smooth medical experience while keeping these points in mind.

Frequently Asked Questions (FAQ): Q: What languages are supported?
A: We support English, Chinese, Korean, and more.

Q: What payment methods are available?
A: We accept credit cards, cash, and online payments. Please complete payment in advance, except for extension fees.

Q: What if I don’t have much Japanese yen on hand?
A: We can discuss covering medical expenses after the consultation, but it is not guaranteed. Please check with your travel insurance provider for coverage.

Q: Where will we meet?
A: Typically, we meet at the hospital where you will be seen. If you're unsure which hospital to visit, feel free to consult with us beforehand.

Q: Can I inquire by phone?
A: Since we do not speak foreign languages fluently, please contact us via email or another method that allows for translation.

The Typical Process for a Medical Consultation at Japanese Clinics or Hospitals: Here’s a step-by-step explanation for first-time visitors to clinics or hospitals in Japan. Many clinics and hospitals operate from 9:00 AM to 5:00 PM Monday to Friday, with some open only in the mornings on Saturdays. Some clinics may also close mid-week (e.g., Wednesdays or Thursdays).

1. Reservation (if needed)
   • Reservation-required clinics: Larger hospitals and specialty clinics often require advance reservations. Reservations can be made by phone or online.
   • Walk-in clinics: General internal medicine clinics and smaller clinics typically allow walk-ins.
2. Reception
   • First-time patients:
     First-time patients need to present their "insurance card" (if covered by Japanese health insurance).
     • Filling out the questionnaire: First-time patients fill out a questionnaire with their name, address, health status, current symptoms, allergies, and medical history. It’s advisable to check whether the hospital accepts credit card payments for medical bills in advance.
   • Returning patients:
     Returning patients present their patient card (issued during a previous visit) at the reception.
3. Waiting in the Waiting Room
   After registration, wait in the waiting room until your name is called. Wait times can vary depending on how busy the hospital is, and the consultation may not always start at the scheduled time.
4. Consultation
   • Entering the consultation room: When your name is called, enter the consultation room.
   • Doctor’s consultation:
     Based on the questionnaire, the doctor will confirm your symptoms. Answer any questions and explain your current condition in detail. A physical examination or tests (e.g., blood pressure measurement, blood tests, X-rays) may be performed if necessary.
     After the consultation, the treatment plan or prescription will be explained.
5. Tests (if needed)
   Depending on your symptoms, tests may be conducted after the consultation. Some test results may be available immediately, while others may require a follow-up visit to receive the results.
6. Payment
   • With health insurance: If you are covered by Japanese health insurance, you will typically pay 30% of the total cost (under Japan’s national health insurance system). This covers consultation fees, tests, and medication.
   • Without health insurance: You will be responsible for the full cost, which may be significantly higher.
7. Receiving Medication (if a prescription is issued)
   After the consultation, take your prescription to a pharmacy outside the hospital to receive your medication. Present your insurance card again when handing over the prescription.
   The pharmacist will explain how to take the medication and any precautions.

Summary of the Medical Consultation Process at a Japanese Hospital:

1. Reservation (if needed)
2. Reception (present insurance card and patient card)
3. Fill out the questionnaire (if a first-time patient)
4. Wait for the consultation
5. Doctor's consultation
6. Tests (if needed)
7. Payment (30% co-payment with insurance, full payment without insurance)
8. Receive medication (present prescription at the pharmacy)

This is the typical process for medical consultations at clinics or hospitals in Japan.

Precautions for Visiting Hospitals in Japan: When visiting a hospital in Japan, there are several important things foreign visitors should keep in mind to ensure a smooth experience. Please follow these tips to ensure safe and stress-free medical care.

1. Verify Your Insurance
   Health insurance is essential for reducing medical costs in Japan. Please check the following:
   • Japanese Health Insurance: Long-term residents should confirm they are enrolled in Japanese health insurance.
   • Travel Insurance: Travelers should enroll in travel insurance before their trip. This may cover high medical expenses.
   • Present your insurance card: Be sure to present your insurance card or proof of insurance at reception during your first visit.
2. Confirm Language Support
   Not all Japanese hospitals have staff who speak English or other languages. Please confirm and prepare the following in advance:
   • Availability of interpretation support: Some hospitals offer interpretation services. Confirm this when making a reservation.
   • Use of translation apps: If you plan to use a medical translation app or real-time translation tools, download them in advance and familiarize yourself with their usage. However, please note that translation errors may occur with medical terms, so using a reliable interpretation service is ideal.
3. Filling out the Medical Questionnaire
   First-time visitors are often given a medical questionnaire to fill out regarding symptoms and medical history. Since it’s usually in Japanese, it’s helpful to prepare as follows:
   • Write down your symptoms and medical history beforehand: Make notes about your health and any medications you are taking to help with filling out the form at the hospital.
   • Use a translation app: Use a translation app when filling out the form to ensure accurate information is conveyed.
4. Understanding the Consultation Process
   The medical consultation process in Japan may differ from other countries. Pay attention to the following points:
   • Waiting times: Even with a reservation, you may have to wait a long time before the consultation. Be sure to visit with plenty of time.
   • Explaining symptoms during the consultation: The doctor will carefully check your symptoms and medical history. When explaining your symptoms or asking questions, try to be as clear and concise as possible.
5. Payment and Prescription
   After the consultation, payment will be required. Be aware of the following when receiving a prescription:
   • Confirm payment methods: Most hospitals in Japan accept credit cards or cash for payments. Confirm the accepted payment methods beforehand to ensure a smooth process.
   • Receiving medication: After receiving a prescription, take it to a pharmacy to obtain the medication. Be sure to carefully listen to the pharmacist’s instructions regarding how to take the medication and any precautions.
6. Emergency Response
   In emergencies, being prepared is essential.
   • Emergency contacts: Be sure to find out the local emergency contacts and the nearest medical facilities. In Japan, dial "119" to call an ambulance in case of an emergency.
   • Check emergency hospitals: Identify nearby 24-hour emergency hospitals in advance to be prepared.
7. Advance Reservations and Time Check
   Many clinics and hospitals in Japan recommend making advance reservations, especially for large hospitals or specialists. Be mindful of the following:
   • Confirm the reservation method: Some hospitals allow reservations by phone or online, but be sure to check whether an advance reservation is necessary.
   • Check consultation hours: Consultation hours may vary between weekdays and weekends. Be sure to check the hospital or clinic’s operating hours in advance.

Message to Our Valued Users:

We deeply appreciate your trust in our medical support services. Your well-being is our top priority, and we are committed to providing the best possible assistance during your medical experience in Japan. Whether it’s filling out medical forms, providing interpretation support, or simply ensuring that you feel comfortable and informed, we are here to help.

Please remember that while we strive to offer seamless support, there may be limitations due to language barriers and the use of translation tools. Nonetheless, we will do our utmost to ensure that your medical needs are met and that your experience in Japan is as smooth and stress-free as possible.

Should you have any concerns or special requests, don’t hesitate to reach out to us. Your feedback helps us improve, and we are always eager to make your experience better.

We wish you a healthy and enjoyable stay in Japan, and thank you for choosing us as your medical support partner.

我们致力于为来日的外国游客提供顺利的医疗体验。我们提供填写问诊表的代办服务，以及在医院就诊时的口译支持（使用翻译软件），为您打造安心的医疗环境。

服务内容： ・问诊表填写服务 我们会在您就诊前协助填写个人信息和医疗信息。在不提供外语支持的诊所和医院，您需要在接待处填写问诊表，记录基本信息如姓名、地址、过敏史和此次症状等。 大多数医院要求以日语填写表格，因此我们有日本工作人员代为填写。 我们支持多种语言，如英语、中文、韩语等。

・医院陪同服务 在就医时，我们的工作人员将陪同并提供实时口译支持。 语言支持（使用翻译软件） 支持英语、中文、韩语等多种语言。

收费标准： 问诊表填写代办 ¥10,000 该服务仅包含问诊表填写支持，提交后不提供进一步的支持。

就诊陪同套餐 ¥30,000 除问诊表填写支持外，还包含最多3小时的医院陪同和就诊时的翻译支持。

超时费用 超过3小时后，每30分钟将收取¥5,000的额外费用。

问诊表填写后的就诊陪同套餐 ¥25,000

非营业时间费用（在营业时间外使用时收取） ¥10,000 费用包含日本法律规定的10%消费税。

如果在营业时间之外提供服务，将加收60分钟的延长费用。

直接联系 您也可以通过电子邮件直接联系我们。 邮箱：contact@shin-inc.co.jp 接待时间：9:00 AM – 4:00 PM（日本时间）工作日 请注意，我们可能无法在需要紧急医疗处理的情况下提供支持。

用户须知 为了让您安心使用我们的服务，请注意以下事项。

・我们主要提供问诊表填写支持。在就诊时，我们将使用翻译软件提供翻译支持。我们会尽最大努力确保用户理解，但可能无法完全满足您的期望，敬请谅解。 ・如需紧急就诊，请立即呼叫救护车。日本的救护车是由税收资助的，不向使用者收取费用。

关于医疗术语的准确性 通用的翻译应用程序在日常会话翻译中非常方便，但在传达医疗术语的细微差别时可能会存在困难。特别是在诊断和治疗相关的详细信息中，准确理解至关重要。由于翻译误解可能导致严重的医疗问题，因此建议同时使用专业的医疗口译或医疗专用翻译软件。

实时支持的局限性 在就诊时需要实时沟通，但使用翻译应用程序可能会产生延迟或误译。特别是在紧急情况下或复杂的医疗情境中，依赖应用程序可能存在风险。因此，若需要快速且准确的响应，建议使用专业的医疗口译服务。

建立信任感 仅依赖翻译应用程序可能会降低沟通质量，难以与医生建立信任关系。如果有直接的口译或双语工作人员的支持，您将能更加安心地接受治疗。我们建议为来日的外国游客尽可能安排双语工作人员或专业口译服务。

我们将继续努力，为您提供安全、顺畅的医疗体验。

常见问题解答 Q: 支持哪些语言？ 我们支持英语、中文、韩语等语言。

Q: 支付方式有哪些？ 支持信用卡、现金及在线支付。除超时费用外，需提前支付。

Q: 没有足够日元时该怎么办？ 我们可以商讨代为支付治疗费用的可能性，但并不保证一定可以使用。请自行向旅行公司或保险公司确认旅行保险的适用情况。

Q: 在哪里会合？ 通常会在就诊的医院会合。如果您不确定去哪家医院就诊，可以先与我们商量后再决定。

Q: 可以电话联系吗？ 由于我们不具备外语口语能力，无法通过电话提供咨询服务。请通过邮件或其他可翻译的方式与我们联系。

日本医院或诊所的就诊流程如下。即使是第一次就诊的患者，我们也将逐步说明以便理解。 多数诊所和医院的营业时间为周一至周五的9:00AM至5:00PM。许多医院周六仅上午营业。部分医院会在周中（如周三或周四）设定休诊日。

1. 预约（视情况而定） 预约制诊所或医院：特别是大医院或专科诊所，通常需要提前预约。可以通过电话或在线预约。 无需预约的诊所：一般内科或小型诊所无需预约，直接来院即可。
2. 接待 初诊患者： 首次就诊的患者需要出示健康保险卡（如果已加入健康保险）。 填写问诊表：初诊时需填写姓名、地址、健康状况、当前症状、过敏史和病史等内容。 在就诊前确认医院是否接受信用卡支付也很重要。 复诊患者： 复诊患者需在接待处出示诊疗卡（上次就诊时发放）。
3. 在候诊室等待 接待完成后，等待叫到名字为止。等待时间因医院的拥挤程度而异，诊察时间可能会有变动。
4. 诊察 医生会根据问诊表确认您的症状，并进行必要的体检和检查（如血压测量、血液检查、X光等）。医生会在诊察后解释治疗计划或开具药物。
5. 检查（必要时） 根据症状的不同，可能在就诊后进行医院内的检查。检查结果有时当天就能得出，有时需再次来院确认。
6. 结算 使用健康保险时：加入日本健康保险的患者通常只需自付30%。费用包含诊察费、检查费和药费。 没有健康保险时：需要全额自付，费用较高。
7. 药物领取（如使用处方） 就诊后，需持处方到医院外的药店领取药物。提交处方时再次出示健康保险证，药剂师将解释药物的使用方法和注意事项。

总结：
预约（如需要）
接待（出示健康保险卡和诊疗卡）
填写问诊表（初诊时）
等待诊察
医生诊察
必要时的检查
结算（自付30%，无保险时需全额支付）
药物领取（将处方带至药房）

在日本就诊的注意事项
为了让外国人顺利接受日本的医疗服务，以下几点值得注意。

1. 确认健康保险
   日本的健康保险非常重要，可以大幅减轻医疗费用。
   日本健康保险：长期居住者应确认是否加入了日本的健康保险。
   旅行保险：游客应在出发前购买海外旅行保险，以防就诊时产生高额费用。
   初诊时请务必出示健康保险卡或保险证明。
2. 确认语言支持
   日本医院可能缺乏会说英语或其他语言的工作人员，因此提前准备和确认语言支持很重要。
   有无口译服务：某些医院或诊所提供口译服务，预约时可确认。
   使用翻译软件：可以提前下载医疗翻译应用程序，并熟悉其使用方法。但在翻译医疗术语时可能会有误差，建议使用专业口译服务。
3. 填写问诊表
   初诊时通常需要填写症状和病史的问诊表。
   提前备好症状和病史的笔记：为了方便填写，可以提前记录健康状态和正在服用的药物。
   使用翻译应用：填写时可以使用翻译应用程序，以准确传达信息。
4. 了解诊察流程
   日本的诊察流程可能与其他国家不同，注意以下几点：
   等待时间：即便是预约的医院，诊察前也可能需要长时间等待。
   诊察时的解释：医生会详细确认症状，回答问题时尽量简洁明了。
5. 结算和处方
   诊察结束后需进行结算，处方药也需要注意。
   确认支付方式：大多数日本医院接受信用卡和现金支付。
   药物领取：诊察后通常会开具处方，需前往药店领取药物，并向药剂师确认用药方法和注意事项。
6. 紧急时的应对
   紧急时需做好应对准备。
   紧急联系电话：提前确认当地的紧急联系电话和最近的医疗机构。日本的急救电话是119。
   救急医院的确认：确认24小时营业的救急医院，确保紧急情况下可以迅速就医。
7. 事前预约和时间确认
   多数诊所和医院建议提前预约，特别是大医院和专科医生。
   确认预约方法：电话或在线预约可以提前安排。
   确认诊疗时间：医院或诊所的诊疗时间在工作日和周末可能有所不同。

希望以上信息能帮助您在日本获得安全、舒适的医疗体验。

저희는 일본을 방문하신 외국인 여러분이 일본에서 원활하게 의료 서비스를 받을 수 있도록 지원하고 있습니다. 진료 신청서 작성 대행 및 병원 방문 시 통역 지원(번역 소프트웨어 사용) 등을 통해 안심하고 의료 서비스를 받을 수 있는 환경을 제공합니다.

서비스 내용

• 진료 신청서 작성 서비스
  개인 정보와 의료 정보를 사전에 기입하는 것을 돕습니다. 외국어를 지원하지 않는 병원에서는 접수 시 이름, 주소, 알레르기, 현재 증상 등을 기입할 필요가 있습니다. 많은 병원에서는 이를 일본어로 기입해야 하며, 일본인 스태프가 대행하여 작성합니다.
  영어, 중국어, 한국어 등 다양한 언어를 지원합니다.
• 병원 동행 서비스
  병원 방문 시 직원이 동행하여 실시간 통역 지원을 제공합니다.
  언어 지원(번역 소프트웨어 이용)
  영어, 중국어, 한국어 등 다양한 언어 지원이 가능합니다.

요금

• 진료 신청서 작성 대행
  ¥10,000
  진료 신청서 작성 지원만 포함됩니다. 기입 후 접수 제출 이후의 지원은 포함되지 않습니다.
• 진료 중 동행 플랜
  ¥30,000
  진료 신청서 작성 지원과 함께 최대 3시간까지 병원 동행 및 진료 중 번역 지원이 포함됩니다.
• 연장 요금
  3시간을 초과할 경우 30분마다 ¥5,000의 추가 요금이 발생합니다.
• 진료 신청서 작성 후 진료 동행 플랜 추가
  ¥25,000
• 영업시간 외 요금(영업시간 외 이용 시 청구됩니다.)
  ¥10,000
  요금에는 일본 법률에 따라 소비세 10%가 포함됩니다.
• 영업 시간 외 대응의 경우 60분 연장 요금이 추가됩니다.

예약 방법

• 온라인 예약
  간단한 온라인 양식을 작성하여 서비스를 예약해 주세요.
  영업시간 내 1시간 이내에 답변이 없을 경우, 사용이 혼잡하여 대응이 어려운 상태로 간주해 주시기 바랍니다. 다음날 이후의 대응이 가능할 경우, 그 점을 기입해 주세요.
• 직접 문의
  이메일로 직접 문의해 주세요.
  이메일: contact@shin-inc.co.jp
  접수 시간: 9:00 AM – 4:00 PM (일본 시간) 평일
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